Booking Policy
Please review this policy before booking a service, requesting a collaboration, purchasing digital products, or submitting a project inquiry.
General Booking Policy
All clients must submit clear project details, deadlines, contact information, location or platform information, and any required files before a service can be reviewed or confirmed.
Submitting a booking request, inquiry, or payment does not automatically confirm or approve a service. A booking is confirmed only after YBnGdon reviews the request and provides confirmation.
Response Time
Most inquiries receive a response within 24–72 business hours. Response times may vary during busy periods, holidays, travel, or when additional review is required.
Payment and Deposit Policy
Some services may require a deposit, full payment in advance, or milestone-based payments. Work, appointment preparation, or project services may not begin until the required payment has been received.
Deposits help reserve review time, preparation time, and appointment availability. Any remaining balance must be paid according to the instructions provided before the service, session, appearance, or project is completed.
Revision and Scope Policy
Some creative services include a limited number of revisions. Additional revisions, new requests, major changes, or work outside the original agreed-upon scope may require additional fees and additional completion time.
Cancellation and Refund Policy
If YBnGdon cancels, cannot provide the requested service, or determines that the request is not the right fit before work begins, the customer may receive a refund of the applicable deposit or payment.
If a customer cancels, misses an appointment, fails to provide required information, or work has already started or been completed, refunds may be limited or unavailable depending on the service stage and the terms provided before checkout or confirmation.
Digital products and online-access products may be non-refundable after access has been delivered, opened, used, or made available to the customer, except where otherwise required by law.
Communication Policy
Respectful and professional communication is required at all times. Harassment, spam, threats, abusive conduct, discriminatory language, or inappropriate requests may result in refused or discontinued service.
Clients may receive booking details, payment instructions, appointment updates, service information, or follow-up questions by email or text using the contact information they provide.
Service-Specific Policies
Acting and Music Videos
Clients must provide shoot details, location, schedule, role expectations, wardrobe requirements, production information, and any relevant scripts or creative instructions. Travel, extended filming, additional preparation, or schedule changes may affect pricing.
Brand Collaborations
All collaborations must align with YBnGdon brand values, audience standards, and professional expectations. Not all requests will be accepted. Sponsored or promotional content must be reviewed before approval.
Confidence Sessions
Confidence Sessions provide motivation, encouragement, accountability, goal-setting support, and personal development guidance. They are not medical care, mental health therapy, licensed counseling, crisis support, or emergency services.
ISSA Certified Personal Training and Fitness Motivation
Personal training services are provided by an ISSA Certified Personal Trainer and may include exercise instruction, fitness goal support, motivation, accountability, consistency support, and general wellness education.
Personal training services do not replace medical care, physical therapy, mental health treatment, emergency services, or individualized medical nutrition therapy. Clients should consult an appropriate healthcare professional and obtain medical clearance when necessary before beginning a new exercise program.
Clients are responsible for accurately disclosing relevant physical limitations, injuries, medical restrictions, or other concerns that could affect safe participation. Exercises may be adjusted or discontinued when appropriate for safety.
Paid Shoutouts
Clients must provide the recipient’s name, occasion, requested message, pronunciation notes, intended platform, and deadline. Offensive, unsafe, misleading, unlawful, or brand-conflicting requests may be declined.
Merchandise and Digital Products
Digital products, online puzzles, membership materials, and other protected content may not be copied, resold, redistributed, recorded, reproduced, or shared without permission. Product availability, access periods, processing times, and shipping times may vary.
Privacy Policy
Personal information submitted through the website may be used to process orders, review booking requests, provide services, communicate with customers, send appointment information, provide customer support, and maintain required business records.
Information is handled according to the YBnGdon Privacy Policy and may be shared with service providers only when reasonably necessary to operate the website, process payments, deliver services, or comply with legal requirements.
Last Updated: July 2026